Responsible Gaming at cbagee

01 Our Commitment to Safe Play

cbagee is Bangladesh's trusted online gaming platform, and with that trust comes a profound responsibility to protect the wellbeing of every player who chooses to spend their leisure time with us. We are firmly committed to providing a gaming environment that is transparent, fair, and equipped with the tools necessary for every player to remain in control of their activity at all times.

Responsible gaming at cbagee is not a checkbox exercise — it is a continuous, platform-wide commitment that shapes how we design features, communicate with players, and train our support staff. We actively work to detect early signs of problem gambling through behavioural monitoring tools, and we proactively reach out to players who may be exhibiting patterns of concern, offering support before problems escalate.

We also recognise that responsible gaming is a shared responsibility between the platform and the player. cbagee provides the tools and guidance; players are encouraged to use them honestly and to reach out whenever they feel their gaming is no longer purely recreational. There is no stigma attached to seeking help — our support team handles all responsible gaming enquiries with absolute confidentiality and respect.

02 18+ Age Restriction

cbagee operates a strict 18+ age policy across all aspects of its platform. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or access any real-money gaming feature on cbagee.com. This policy applies to all players regardless of location within Bangladesh.

At the point of registration, all players are required to confirm that they are aged 18 or above by self-declaration. However, cbagee does not rely solely on self-declaration. Every account undergoes a mandatory Know Your Customer (KYC) identity verification process, during which players must submit a valid government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — confirming their date of birth. Withdrawal functionality is suspended until KYC verification has been successfully completed.

Protecting Minors from Access

cbagee encourages all parents and guardians with children in their household to take active steps to prevent minors from accessing gambling websites. We recommend the following measures:

• Install parental control or internet filtering software on shared devices — products such as Net Nanny, Kaspersky Safe Kids, or built-in parental controls on Android and iOS devices can block access to gambling sites.
• Never share your cbagee login credentials with any other person, including family members.
• Log out of your cbagee account fully when stepping away from a shared device, and do not save your login credentials in shared browsers.
• Keep financial instruments such as mobile banking apps (bKash, Nagad, Rocket) and bank cards secure and inaccessible to minors.

If you believe a minor has accessed or registered a cbagee account using false age information, please contact our support team immediately at [email protected]. We will investigate promptly, suspend the account, delete all associated data, and return any deposited funds after investigation.

03 Deposit & Spending Limits

One of the most effective ways to maintain control over your gambling expenditure is to set firm deposit limits before you begin playing. cbagee offers a comprehensive suite of financial control tools that allow you to define exactly how much money you are comfortable depositing into your account over any given time period.

All limit amounts are denominated in Bangladeshi Taka (৳). To set or adjust any of these limits, navigate to Account Settings → Responsible Gaming → Financial Limits in your cbagee account dashboard. Alternatively, contact the support team via live chat and a support agent will assist you.

04 Time-Out & Cooling-Off

Sometimes a player may feel they need a short break from gambling without committing to a full self-exclusion. cbagee's time-out feature allows you to temporarily suspend your account for a short defined period, giving you the breathing room to reassess your habits without permanently closing your account.

Available Time-Out Periods

• 24-hour time-out: Account access suspended for one full day. Recommended if you have had an unusually long session or feel you are chasing losses.
• 7-day time-out: A one-week break from all gaming activity. Account remains registered but login is disabled for the full 7-day period.
• 30-day time-out: A full calendar month away from the platform. All promotional communications are suspended for the duration.
• Custom time-out (up to 90 days): Contact the support team to arrange a custom cooling-off period of any duration up to 90 days.

During a time-out period, you will be unable to log in to your cbagee account, place bets, make deposits, or access any gaming content. Your account balance is preserved and remains available for withdrawal once the time-out period concludes. All scheduled promotional messages will be paused for the duration of your time-out.

Session Time Limits

In addition to account-level time-outs, cbagee allows you to set session-level time limits that automatically log you out after a defined period of continuous play. Session time limits can be configured in increments of 30 minutes, 1 hour, 2 hours, or 4 hours. When your session limit is approaching, an on-screen notification will appear 5 minutes before the automatic logout occurs, giving you the opportunity to note your account balance and close out any active game rounds.

05 Self-Exclusion Programme

Self-exclusion is the most comprehensive player protection tool available on the cbagee platform. It is designed for players who have identified that their gambling has become harmful and who want to permanently or long-term remove their access to the platform. cbagee takes self-exclusion requests extremely seriously — they are processed with the highest priority and are treated as a player safety matter.

Self-Exclusion Duration Options

• 6-month exclusion: Full account access suspended for six months. Cannot be reversed during the exclusion period under any circumstances.
• 1-year exclusion: Twelve-month suspension of all account functions. Recommended for players who have experienced significant gambling-related harm.
• 3-year exclusion: Extended three-year break, providing a substantial period of recovery and distance from gambling activity.
• Permanent exclusion: Irreversible account closure with a permanent ban on re-registration. Recommended for players who have determined that gambling poses a serious ongoing risk to their wellbeing or finances.

What Happens During Self-Exclusion

• Your cbagee account is immediately locked and you cannot log in for the full duration of the exclusion period.
• All pending promotional offers, bonuses, and free spins are forfeited and removed from your account.
• All marketing emails, SMS messages, and in-platform promotional notifications are immediately suppressed.
• Your account balance at the time of exclusion is preserved. You may request withdrawal of your remaining balance by contacting support — your identity will be verified before any funds are released.
• After a non-permanent exclusion period expires, your account will not automatically reactivate. You must contact support and undergo a mandatory reactivation process that includes a responsible gaming review.

How to Request Self-Exclusion

Self-exclusion can be initiated through three channels:

1. Directly via your account: Account Settings → Responsible Gaming → Self-Exclusion — select your preferred duration and confirm.
2. Via live chat: Contact a cbagee support agent at any time (24/7) and request self-exclusion. The agent will process it in real time during your conversation.
3. Via email: Send a request to [email protected] with the subject line "Self-Exclusion Request", stating your username and your preferred exclusion duration. Your account will be suspended within 24 hours of the email being received.

06 Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop unhealthy gambling habits initially believe they are in full control. The following self-assessment guide is designed to help you honestly evaluate your relationship with gambling. There are no right or wrong answers — this is purely for your own reflection.

If you answered yes to two or more of the questions above, your gambling may have moved beyond purely recreational activity. We strongly encourage you to reach out to cbagee support and consider activating one of our protective tools — deposit limits, a time-out, or self-exclusion. You do not need to be in crisis to ask for help; early intervention is always more effective.

07 Responsible Gaming Tools Overview

The following is a complete summary of all responsible gaming tools available to cbagee players. All tools can be accessed through Account Settings → Responsible Gaming or by contacting the support team directly. There is no charge for using any of these features — they are a core part of your cbagee account at no cost.

• Deposit limits (daily / weekly / monthly): Cap the amount you can deposit via bKash, Nagad, Rocket, Upay, or bank transfer within a defined period. Reductions are instant; increases require 7 days.
• Loss limits (daily / weekly / monthly): Define the maximum net loss you are willing to absorb. Once reached, further play is paused until the limit period resets.
• Wager limits (daily / weekly / monthly): Set a ceiling on total stake amounts across all games within a defined period, independent of wins or losses.
• Session time limits: Automatically log out after 30 minutes, 1 hour, 2 hours, or 4 hours of continuous play. A 5-minute warning notification is displayed before logout.
• Reality check reminders: Receive regular on-screen pop-ups during play showing total session time and net session profit or loss. Configurable at 30-minute, 1-hour, and 2-hour intervals.
• Time-out (24 hours to 90 days): Temporarily suspend account access for a short defined period. Cannot be reversed before expiry.
• Self-exclusion (6 months to permanent): Full account suspension for a defined long-term period. Promotional communications suppressed. Balance preserved for withdrawal.
• Account activity history: View a complete record of all deposits, withdrawals, game sessions, and net wins/losses at any time from your account dashboard.
• Responsible gaming support chat: Access a dedicated responsible gaming conversation thread via live chat — separate from general customer support — for sensitive discussions.

08 Getting Help & Support

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not wait to seek help. The cbagee support team is available around the clock and is specifically trained to assist players who are experiencing gambling-related difficulties. All conversations are treated with complete confidentiality.

cbagee continuously reviews its responsible gaming practices and updates its tools and policies in response to emerging research on gambling harm. We are committed to being a platform that Bangladesh players can trust — not just to deliver a great gaming experience, but to genuinely care about the people behind every account.